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Managed IT Services

Managed IT Services


Star Link Spatial Communications LLC offers fully managed IT services tailored to support your organization’s infrastructure, cloud, security, and end-user needs. Our approach is proactive, scalable, and aligned with industry standards like ISO/IEC 20000 and ITIL frameworks.


1. 24/7 Monitoring & Management

          Proactive monitoring of servers, networks, applications, and end-user environments.

          Immediate alerts and incident handling.

          Automated health checks and performance tracking.

          Weekly and monthly reporting with actionable insights.


          2. Tiered Technical Support (L1–L4)

          L1: Frontline support for password resets, connectivity, and common issues.

          L2: Experienced technicians for advanced troubleshooting and software issues.

          L3: Senior engineers for deep-dive analysis and infrastructure-related issues.

          L4: Vendor coordination for escalated or OEM-level support (e.g., Microsoft, Oracle).


          3. Cloud Services Management

          Integration and full management of Microsoft Azure and Oracle Cloud.

          Hybrid cloud support with migration services.

          Performance monitoring, security policies, and unified reporting.

          Data residency compliance with UAE regulations.


          4. Cybersecurity & Compliance

          Network and endpoint security monitoring.

          Identity & Access Management (IAM), firewall integration.

          Adherence to UAE regulations

          Vulnerability assessment and penetration testing support.

          ISO 27001-compliant practices.


          5. IT Asset & Configuration Management

          Asset lifecycle management, CMDB maintenance, and hardware/software tracking.

          Integration with ITSM tools for real-time visibility.

          Configuration standards and version control (as needed).


          6. Backup & Disaster Recovery

          Secure, automated backups across cloud and on-premises environments.

          Business continuity strategies for critical systems.

          Disaster recovery plans.


          7. Patch & Update Management

          Regular OS and software patching.

          Change control and test environment validation before deployment.

          Update scheduling to minimize business disruption.


          8. Advanced Analytics & Reporting

          Real-time dashboards with KPIs.

          SLA compliance reporting and services trend analysis.

          Monthly reports on governance and audit.


          Why Choose Star Link?

          Industry Experience: Proven track record with government, defense, and enterprise clients.

          Certified Engineers: Skilled professionals trained in Cisco, Microsoft, Oracle, and Linux technologies.

          UAE-Based Operation: Nearshore or on-site support in Abu Dhabi & Dubai.

          Scalable Resources: On-demand expertise and project-based services.

          Governance-Ready: SLA, OLA, and structured reporting compliant with RFI/RFP requirements.

          Security-Focused: We prioritize data privacy, risk mitigation, and compliance readiness.


          At Star Link Spatial Communications LLC, we empower organizations with fully managed IT services designed to enhance performance, ensure security, and streamline operations. From infrastructure monitoring and cloud integration to cybersecurity and end-user support, we deliver scalable and cost-effective solutions tailored to your evolving needs. With certified experts and 24/7 support, we help you stay ahead securely, efficiently, and compliantly.

          Let us manage your IT so you can focus on your business.


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